Quality Control
Warranty Policy
- All ASI Display standard products are covered by a one-year (12-month) warranty from the date of delivery.
- The warranty period will not be extended or reset if ASI Display authorizes the repair or replacement of any component, part, or complete product. The original warranty period will continue from the original date of delivery.
- The ASI Display product warranty applies only to the original purchaser who purchased the product directly from Shenzhen ASI Display Electronics Co., Ltd. and is non-transferable. ASI Display is not responsible for any local after-sales costs, shipping costs, transportation costs, litigation costs, or other expenses incurred by the customer.
- If a product cannot be repaired during the warranty period, ASI Display will provide the same or a similar product as a replacement.
- The warranty applies only when the product is used under the operating conditions stated in the corresponding user manual or specification sheet.
Warranty Reference Form
|
Type of Damage |
Condition |
Under Warranty |
Out of Warranty |
|---|---|---|---|
|
Repairable |
Same defect occurs fewer than 3 times |
Repair Service |
Repair costs will be charged |
|
Repairable |
Same defect occurs 4 times or more |
Replacement |
Repair costs will be charged |
|
Non-repairable |
Cannot be repaired even with replacement parts |
Replacement |
Repair costs will be charged |
Shipping Cost Responsibility
|
Warranty Period |
Type of Damage |
Shipping Cost |
|---|---|---|
|
Within 1 Year |
Damage caused by the customer |
Customer is responsible for the shipping cost |
|
Within 1 Year |
Confirmed product quality issue |
Shipping cost is shared equally by both parties |
|
After 1 Year |
Damage caused by the customer |
Customer is responsible for the shipping cost |
|
After 1 Year |
Product quality issue |
Customer is responsible for the shipping cost |
Service Process
- The customer must provide the model number, serial number, and purchase date of the product.
- We provide online technical support. To identify the cause of the issue, our technical support team may ask the customer to provide additional information, including photos and videos showing the problem. The customer is required to cooperate and provide the requested information. If the required information is not provided, our technical team may be unable to diagnose the issue or proceed with the after-sales service.
- If our technical team confirms that the issue is caused by a defective part, the required replacement part will be provided. If the product is confirmed to be non-repairable, ASI Display will provide the same or a similar product as a replacement. Shipping costs will be handled according to the Shipping Cost Responsibility table above.
Warranty Exclusions
- ASI Display is not responsible for product misuse, abuse, unauthorized disassembly or modification, placement in an unsuitable physical or operating environment, improper customer maintenance, or failure caused by accidents or other causes. Such cases will be determined at ASI Display’s sole discretion.
- Customer repair or replacement of covers, plastic parts, exterior finishes, decorations, or other exterior parts.
- Damage caused by activities that are inconsistent with the operating manual or contrary to the technical specifications provided with the product.
- Product damage caused by parts or components from other manufacturers that are added to or connected to the product.
- Mechanical or electrical damage caused by incorrect installation, configuration, or use.
- Damage caused by packaging or shipping, weather conditions, extreme temperatures, solar radiation, external electrical failures, liquid spills, lightning strikes, failure to follow operating or maintenance instructions, water, sand, or corrosion. Scratches caused by use, housing wear or damage, and connector or cable damage will also be considered misuse and are not covered by the warranty.
- Products that are lost or stolen.
- Products that are not operated in accordance with applicable industry standards.
- Damage caused by user negligence or lack of knowledge.
- The warranty does not apply to consumable parts that require periodic replacement during normal use of the product.
- Products found to be defective after the warranty period has expired.
- Problems caused by third-party software, including any pre-installed, reloaded, or subsequently installed operating system or application. Problems caused by third-party software should be reported to the appropriate software vendor.
- The rights granted by this Warranty shall not include the right of the Warranty beneficiary to claim any lost profits in connection with defects of the device. The Guarantor won’t be responsible for any material
Out of Warranty Service
ASI continues to provide support for products after the warranty period has expired. We can provide suitable repair solutions, technical support, and replacement parts when available, with the related costs charged accordingly.
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